Privacy Policy
Privacy Policy
Padilla Innovations LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request information, purchase clothing or accessories, submit a custom apparel or design request, or otherwise interact with our company. By using our website or services, you acknowledge the practices described in this policy. This policy applies to information collected online and, where relevant, through communications connected with our retail, apparel printing, and custom accessory design services.
1. Information We Collect
We may collect information you provide directly, including your name, business name, billing and shipping details, email address, telephone number, account credentials, order information, design instructions, garment preferences, artwork, logos, images, messages, and other information included in a request or communication. If you purchase products, payment information is generally submitted directly to our payment processor. We may receive limited transaction details, such as payment status, card type, and the last four digits of a payment card, but we do not normally store complete payment card numbers.
We may also collect information automatically when you use our website, including your IP address, browser type, device identifiers, operating system, approximate location, pages viewed, links clicked, referring website, dates and times of visits, and interactions with website features. We may collect information from service providers, advertising or analytics partners, public sources, or another person who places an order or submits a project on your behalf. Please do not provide sensitive personal information or content that you do not have permission to use.
2. How We Use Information
We use information to provide, personalize, process, and deliver clothing, apparel printing, custom accessory printing, and design services; fulfill orders; prepare proofs or production files; communicate about projects, purchases, shipping, returns, and support; process payments; verify transactions; and respond to questions. We may use information to improve product quality, website performance, customer experience, and design offerings; maintain business records; understand demand; send service-related notices; and, where permitted by law, provide information about products, promotions, or services that may interest you. You may opt out of marketing communications by following the unsubscribe instructions or contacting us through our website.
We may use information to prevent fraud, misuse, unauthorized access, and intellectual property violations; protect our customers, team, and business; enforce agreements; resolve disputes; comply with legal obligations; respond to lawful requests; and establish or defend legal claims. We may combine information from different interactions for these purposes. We do not use submitted artwork to create unrelated products for others without appropriate authorization, although we may use non-identifying examples of completed work for portfolio or promotional purposes where allowed by law or based on applicable consent or agreement.
3. Data Protection
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, and destruction. These measures may include access controls, secure transmission, vendor safeguards, monitoring, and limiting employee or contractor access to information needed for business purposes. No website, electronic transmission, or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for using strong passwords, protecting account credentials, and notifying us promptly if you believe an account or transaction has been compromised.
We retain information for as long as reasonably necessary to provide services, complete transactions, maintain accounting and tax records, support warranties or returns, resolve disputes, enforce agreements, meet legal requirements, and protect our legitimate business interests. Retention periods may vary based on the type of information and the nature of the relationship. When information is no longer required, we may securely delete, anonymize, or de-identify it, subject to lawful backups and records that must be retained.
4. Cookies
Our website and service providers may use cookies, pixels, local storage, and similar technologies. These technologies may remember preferences, keep shopping or request sessions functioning, understand website usage, measure campaigns, improve navigation, and help detect security issues. Some cookies are essential, while others support analytics or, if a
Padilla Innovations LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request information, purchase clothing or accessories, submit a custom apparel or design request, or otherwise interact with our company. By using our website or services, you acknowledge the practices described in this policy. This policy applies to information collected online and, where relevant, through communications connected with our retail, apparel printing, and custom accessory design services.
1. Information We Collect
We may collect information you provide directly, including your name, business name, billing and shipping details, email address, telephone number, account credentials, order information, design instructions, garment preferences, artwork, logos, images, messages, and other information included in a request or communication. If you purchase products, payment information is generally submitted directly to our payment processor. We may receive limited transaction details, such as payment status, card type, and the last four digits of a payment card, but we do not normally store complete payment card numbers.
We may also collect information automatically when you use our website, including your IP address, browser type, device identifiers, operating system, approximate location, pages viewed, links clicked, referring website, dates and times of visits, and interactions with website features. We may collect information from service providers, advertising or analytics partners, public sources, or another person who places an order or submits a project on your behalf. Please do not provide sensitive personal information or content that you do not have permission to use.
2. How We Use Information
We use information to provide, personalize, process, and deliver clothing, apparel printing, custom accessory printing, and design services; fulfill orders; prepare proofs or production files; communicate about projects, purchases, shipping, returns, and support; process payments; verify transactions; and respond to questions. We may use information to improve product quality, website performance, customer experience, and design offerings; maintain business records; understand demand; send service-related notices; and, where permitted by law, provide information about products, promotions, or services that may interest you. You may opt out of marketing communications by following the unsubscribe instructions or contacting us through our website.
We may use information to prevent fraud, misuse, unauthorized access, and intellectual property violations; protect our customers, team, and business; enforce agreements; resolve disputes; comply with legal obligations; respond to lawful requests; and establish or defend legal claims. We may combine information from different interactions for these purposes. We do not use submitted artwork to create unrelated products for others without appropriate authorization, although we may use non-identifying examples of completed work for portfolio or promotional purposes where allowed by law or based on applicable consent or agreement.
3. Data Protection
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, and destruction. These measures may include access controls, secure transmission, vendor safeguards, monitoring, and limiting employee or contractor access to information needed for business purposes. No website, electronic transmission, or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for using strong passwords, protecting account credentials, and notifying us promptly if you believe an account or transaction has been compromised.
We retain information for as long as reasonably necessary to provide services, complete transactions, maintain accounting and tax records, support warranties or returns, resolve disputes, enforce agreements, meet legal requirements, and protect our legitimate business interests. Retention periods may vary based on the type of information and the nature of the relationship. When information is no longer required, we may securely delete, anonymize, or de-identify it, subject to lawful backups and records that must be retained.
4. Cookies
Our website and service providers may use cookies, pixels, local storage, and similar technologies. These technologies may remember preferences, keep shopping or request sessions functioning, understand website usage, measure campaigns, improve navigation, and help detect security issues. Some cookies are essential, while others support analytics or, if a